Frequently asked questions about Transcripts
Who can order a transcript?
Any current or former student can request their UGA transcript online or in person in our office. A third party can only request your transcript if you provide written consent.
How can I request a transcript?
There are two ways to request a transcript:
• Online via the links on our transcript page
• In person at the Office of the Registrar, 105 Holmes/Hunter Academic Building
What is the charge for a transcript?
Transcripts are $8.00 per copy. Additional fees apply for express delivery.
Do I need to pay for my transcript before I receive it?
Yes. All transcripts must be paid for at the time they are ordered. Once your order has been processed, no refunds will be issued.
What forms of payment are accepted for a transcript?
The Office of the Registrar accepts credit and debit cards online or money orders for requests submitted in person. We no longer accept cash or checks for payment.
Will I have to provide my Social Security Number to place an order?
No, you will not be asked at any time for your Social Security Number. We will just need your name and date of birth to access your UGA records.
Can I come to the Office of the Registrar to pick up a transcript?
Yes, you can come to the Office of the Registrar during regular business hours (Monday – Friday, 8:00 am to 5:00 pm) with a Photo ID and request a transcript to take with you. Please allow 30 minutes processing time.
Can someone pick up my transcript?
Yes, there is an option in the new online system for you to place an order for pick up and designate who will pick up the order. The person picking up the transcript will need to present a photo ID.
Can I request my transcript be sent electronically?
Yes! We can send a certified PDF to any recipient you choose. Please confirm that the recipient considers an electronic transcript to be official.
Can I order my transcript via fax or e-mail?
No. The Office of the Registrar only accepts transcript requests made via our on-line ordering system or in person.
How many copies can I order each time?
For transcripts to be mailed, you can order up to 10 copies per request.
Can I upload an attachment to be mailed with my transcript?
Yes, you can upload any file you need to have enclosed with your transcript when mailed.
What if I just want to view my transcript?
You can view a copy of your transcript in OASIS. Current students can log in to OASIS using their MyID and password. Once in OASIS, select the first menu option “Request Transcript/Letter of Certification.” The last option on that menu is “View a copy of my transcript.”
When will my transcript be mailed?
Mailed transcript requests are processed within 2 business days. Please allow 3-10 business days for delivery.
How will I know if/when my transcript request has been processed?
Upon completion of an order, an email will be sent to your account confirming that your order has been submitted. Once a transcript order has been shipped, a second confirmation email will be sent reflecting completed status.
How can I see my previous transcript orders?
Previously placed orders can be reviewed by returning to the transcript request system via the UGA Portal or our website. After logging-in to your Parchment Exchange Account, select My Account from the upper toolbar to view previous orders and to update your account information.
What if my transcript never arrives?
Please allow 10 business days for your transcript to be delivered. If you do not receive your request after 10 business days, please check you order status by returning to the transcript request system (see above for instructions on how to view previous orders). You can also contact our office at 706-542-4040 or email@example.com.
What happened to the transcript I ordered in OASIS before August 13, 2011?
Any transcript previously ordered in OASIS has already been processed.
What is Parchment Exchange Inc.?
Parchment Exchange is a premier software-as-a-service company which offers the only real-time, fully integrated service that supports document ordering, PDF generation, certification, rights management and secure delivery of electronic transcripts as well as other high-stake documents. The Office of the Registrar has partnered with Parchment Exchange Systems to provide you with secure on-line transcript ordering.
How will the charge for the transcript appear on my credit card statement?
Your order will appear as "Parchment Exchange, Inc." on your credit card statement.